Latest UCCC News
Covering Car Care, Car Maintenance Car Repair, Car Servicing and MOT Tests
Better service for motorists at garages
Released on 01/02/2012
Motorists are set for improvements in customer service from garages under a package of transparency and value-for-money measures unveiled today by Transport Secretary Justine Greening.
An evaluation of existing MOT test standards and frequency took account of the views and evidence offered by a wide range of organisations. In particular, it considered data from Department for Transport executive agency VOSA (Vehicle and Operator Services Agency) showing that more than a quarter (27.7%) of vehicles tested in 2010-2011 had one or more car defects that were either missed by MOT test centres or incorrectly assessed.
The VOSA data also showed that the roadworthiness of one-in-eight cars (12.4%) was being incorrectly assessed by MOT test centres. As a result, the Government will work with industry, motoring organisations and consumer groups to focus on the reliability and standards of garages.