Our Pledge

Our Customer Service Pledge

We will provide you with a fully itemised, written estimate including VAT before working on your car and will if you wish provide firm written quotations where we can.

If we identify work additional to that you have permitted us to undertake while your car is in our workshop, we will contact you to inform you of the cost and whether the work is essential or advisable so that you can make an informed decision about how you would like us to proceed.

Our technicians have the skills required to complete the job on your car in a professional manner and we will check your car against the work undertaken before returning it to you, retaining replaced parts for inspection should you wish us to do so for at least 24 hours after you have collected the car.

We choose to fit parts of equivalent quality to those originally fitted by the manufacturer of your vehicle. That is why we fit Unipart parts whenever we can.

We offer a personal, nationwide, 12 months/12,000 mile parts and labour guarantee* on all work involving the replacement of parts.

Our objective is to complete the work on your vehicle on time. If - for whatever reason - your car is not going to be ready as promised, we will make every effort to contact you in good time.

At the end of each job our invoice will detail what we have done including what parts we have replaced and we will inform you of any work we identified in the course of the job which need not be undertaken immediately, but may soon be required.

We will record all the servicing completed on your vehicle in your service record book or Unipart Car Care Centre Record Book. This may enhance the resale value of your vehicle by demonstrating that you have had it regularly maintained by a quality garage.

A qualified member of staff will also be available to answer quickly and courteously any questions or problems you may have but in the unlikely event of us being unable to resolve a problem to your satisfaction, we offer the free services of - and will abide by the decision made by - an independent arbitration service. Above all, we pride ourselves in always offering high standards of workmanship and friendly, helpful service.

* In the unlikely event of a replaced part failing due to incorrect fitment or the part itself being faulty, we offer the added reassurance of free parts and labour for replacement within 12 months or 12000 miles commencing from the date of original fitment, whichever is the earlier. This can be carried out either by us or any participating Unipart Car Care Centre throughout the UK, each of which has agreed to offer the same guarantee. Your statutory rights are not affected.