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Code of Practice
Motorcodes: our Industry's Code of Practice
Taking your car into a garage for MOT testing, servicing or repairs can be stressful. You don't know what the mechanic will discover, and you're probably a little anxious about mounting costs.
Which is why our aim is your peace of mind. The truth is that many customers like you find it hard to find a garage they can trust. To help you make the right choice, we insist that all of our garages subscribe to the Industry Code for Car Service and Repair – operated by Motorcodes.
Why should I trust Motorcodes?
Drawing support not only from the Department for Transport, but also from consumer groups, the standards set by Motorcodes are widely accepted by both customers and industry personnel. As a customer of a subscribing garage, you'll benefit from adherence to a strict code of practice aimed at raising the bar for the motor repair industry.
What's a Golden Garage?
In addition to setting the standard for customer care, Motorcodes also runs the Garage of the Year competition – or Golden Garages competition. Winners are decided by customer recommendations, and we're proud to say that Unipart garages tend to feature prominently in the results.
How will I benefit?
Each and every Unipart garage subscribes to the Motorcodes, which means that our customers can expect a consistent level of great service wherever they are in the country. Here are some of the commitments we make as code subscribers:
- We promise to offer a fair and honest service – always
- Our pricing will always be open and completely transparent
- Work will always be completed as agreed
- Our invoices will always match our quotes
- You will always find our staff to be helpful, competent and conscientious
- In the unlikely event than you need to make a complaint, we offer a straightforward and swift procedure.
Don't just take our word for it
If you want to see what customers just like you think of a participating garage, simply check out the reviews and ratings on their Motorcodes profile. Current statistics reveal that a whopping 95% of customers would recommend their garage to friends and family.
Motorcodes also offer a free motoring advice line on 0800 692 0825, as well as free conciliation and low cost, legally binding arbitration. For more information visit their website www.motorcodes.co.uk.
Click here to search for your local, customer-recommended garage.